Return & Exchange Policy

RETURN & EXCHANGE POLICY FOR DOMESTIC CUSTOMERS

Jeem has a simple and hassle free Return and Exchange policy for products purchased from the Website provided following conditions are fulfilled:

This Policy is applicable for Online Only.

You must be located in Pakistan as this facility is not available to customers located outside Pakistan.

The products must be returned/received to “JEEM” within 5 (five) days from the date it is delivered/Received by you.

In-case of Return, we will give only Store Credit to our Customer which is applicable for 3 Months.

Bridals & Customized Orders Cannot be Returned or Exchanged.
We will gladly accept any unworn, unwashed product with original tags attached for a Return or an exchange. The product must be returned in its original condition along with the invoice, all labels attached, Price tags attached, dust bags and other packaging intact, and sold as a part of the product.

Please Return the product with Return/Exchange Form filled properly. (Already provided when the order is delivered to you, plus also available at the end of this page)

Customer needs to Return the product via Traceable Delivery i.e. courier or registered post on his/her Own Expense to our address mentioned below. If we don’t received the Product within stipulated time or we don’t received the product due to any reason, customer will not be eligible for Return or Exchange.

All Returns/Exchanges should be sent to JEEM, 165-P, Near Mini Market Gulberg – 2, Lahore.

Customer can exchange for another item but any additional cost will have to be paid by the client.

In-Case of customer selecting low priced item remaining amount will be given to customer as online Store Credit.

In-Case of requested Exchange item(s) are Out of Stock or Not Available, we’ll give the Store Credit of the Item’s Invoice Value.

In-Case of any “Change of Mind” in prepaid order, partial refund

Partial Refund:

In Prepaid Orders, Partial refund is possible within 2 days after placing your order. Customer is requested to intimate us through written request i.e. (Email/WhatsApp). Example of Partial Refund is that if you place an order for 2 or more item’s and after placing the order, you decided not to buy one or more item. We will refund your partial amount within 7 working days.

All Returned/Exchange products will be subject to inspection before the refund or exchange is approved.
There will be no Refund for shipping and handling cost.
For further queries about returns and exchange, please contact us at contact@jeem.pk or WhatsApp 0320-4443999/923204443999

RETURNS & EXCHANGES POLICY FOR INTERNATIONAL CUSTOMERS

We do not offer Returns/Exchanges for International orders unless we deliver the incorrect product or the product is faulty/damaged.

For international orders, we Recommend Customers to make a video while opening a package as poof of damage or In-correct order.

In-case of any “change of Mind” , In Prepaid Orders, Partial refund is possible within 2 days after placing your order. Customer is requested to intimate us through written request i.e. (Email/WhatsApp). Example of Partial Refund is that if you place an order for 2 or more item’s and after placing the order, you decided not to buy one or more item. We will refund your partial amount within 7 working days.
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(BUT BEFORE THE ORDER IS BEING DISPATCHED)

You can contact our Customer Service Department by email at contact@jeem.pk or WhatsAppon +92 320 4443999

MISCELLANEOUS

In-Case of a conflict in any terms of Returns and Exchange Policy, the decision of JEEM shall be final and concluding, and you irrevocably withdraw your right to make any claim or demand on this ground.

Notwithstanding anything contained in this policy, JEEM reserves a right to reject any request for return and exchange of any product without giving any reasons.

WHAT IS INCORRECT PRODUCT

For the purpose of this policy, the term ‘In-correct product’ means the product does not match the description or specification set out in the purchase order or Website with respect to color, size, or material. Whereas it is mentioned in the Website that the Actual colors may vary from the Color displayed on your device.

WHAT IS STORE CREDIT

For the purpose of this policy, the term “Store Credit” means a document offered by Jeem to a customer who returns an item. It can be used to buy other items at Jeem online store.

RETURN & EXCHANGE FORM

Download Return and Exchange Form Here